I took the picture after removing his rock. We did do our homework before making the purchase. He has a rock to curl up in and a generous sized water dish. I keep his temperature between 70 and 80 degrees. His humidity stays between 50 and 60, we're in southern Florida so that is what it is anyway. When he shows the first signs of shedding I keep his humidity between 70 and 80%. He on Sunday (4 days ago) and it was a complete and good shed. We have only had him for 3.5 weeks and of that he spent 2 weeks at the vet being treated for mites. Meaning, we have only attempted 1 feeding at home and it was with a mouse that looked exactly like the one in the photo, maybe a little less blood (it was 3 days before he shed). So I suppose I was premature in saying we have feeding problems.

We are going to toss these mice and go somewhere besides PetCo for a better looking frozen mouse.

I appreciate you all letting me know I am not crazy in thinking that mouse does not look right! Thanks again!