Yeah I am sorry, and really wasn't trying to sound ugly. I lost 5 animals in Jan that I shipped up to MI due to "extreme weather". The only problem with that was that I caught the delay very quickly (like that night actually) and the first person I talked to said it had been missorted at the Memphis hub. The next day they tried to use the extreme weather card, and I blew their lie out of the water, because I had complete documentation. My baby's arrived to the buyer 24 hours late and frozen solid (even with a heat pack). All I got out of it was my shipping back. Lost the sale and the animals...so yeah, I understand. On the flip side, I live in FL, and I could not even get my rodent order in this week because of all the delays.... I am getting some very ugly looks from a few of my slithery friends now....