I just called again, over 4 hours past the guaranteed arrival time, and she said it was due to extreme weather situations. I repeated what I've said here, that it's been on a truck all day in a city where it's not even raining. She asked if it was a medical emergency, and I said there would be one if my expensive snake didn't get delivered alive and with the quickness (me having a heart attack, not committing a violent act). I'm expecting a call back once they talk to the driver. I know Florida is the sunshine state, but partly cloudy shouldn't be considered a weather emergency. And it's now 89 there.