Luckily I have a VERY nice family owned petstore 10 minutes away and a Petco and Petsmart that are both pretty good stores.

Sonya, there is a difference between ignorance and uneducated. These people running the petstore could have their animals dying and they don't know why. They have their guidelines like any petstore but may not understand the huge amount of fault in their system and just think it's unlucky. Don't be so quick to judge.

Talk with them right away, and if they do not show any incentive to change, then contact the authorities.