It is going to vary by store. I have noticed though, that Petsmart's store policies seem to be a little more up-to-date than Petco. I have gotten into verbal fights with Petco people, and never really had a problem with Petsmart. Neither places are ideal, but overall I have noticed Petsmart to come out on top more often.

For instance, the one nearest me has half-log hides in their tanks. Apparently, it's store policy so that customers can SEE the product. (Makes sense, no matter how unfortunate it is...) But they aren't told HOW MANY half log hides to put in, so they have one on each side, and then they also stand one up on its end, and place it at an angle in front of the log being used as a hide. This forms a sort of "half wall" in front of the log's opening, giving them a little more privacy. I thought it was a pretty creative way of working AROUND the system. I'da done something similar.