Quote Originally Posted by kzooherpetoculturist View Post
people love the convenience of internet banking, but when it really comes down to it, 90% of the customers would still like to go into the branch for most banking functions.
I think that's a bit apple-and-orange-ish, since banking is a service, whereas pet stores are in to providing goods. A better comparison may be one of online music stores vs. their physical counterparts, which are largely non-existent these days. When the option is available to browse and locate the best product at the best price, while in your underwear, the majority of people will choose to do that.