Just a note on customer service, how long do you want to wait for your racks?

My one and only experience with herp enclosures and many other I've heard was basically waiting forever for an order and not being able to get in contact with Rich V. I had ordered an adult rack in daytona, and was told it would be two to three weeks to ship out to me.

Thats all fine and great, three or four weeks later and no tracking number, I tried to call and email Rich V to see what was up. No returned emails, no returned calls. About four more weeks pass, nothing. I emailed Rich and told him not to run my card, and I didn't want to follow through with the order.

So, that same day I called up Rich at RBI and ordered a 32qt rack, it was to my house in 4 days.

From talking to Rich V in Daytona, who is a nice guy, I had decided to give his product a try. However, until that customer service picks up, I'm sticking with RBI and other rack manufacturers.

Hope this helps.

Jason