This is strictly from the experience of our 07 hypo charcoal corn snake.

He had a tail tip retained shed...
Did the moist hide thing and it came off.

The next shed also was incomplete on the tail tip.
Had him slide through my hands (wearing damp cotton gloves).
The tip came off BUT so did the scales.

Kept Neopsporin on it.
Turned black, fell off in the next shed.

Unless you are REALLY looking you can't even tell what happened...But I feel horrible he had to go through that and have figured out the moist hide during shed phase is not enough.

Due to the really dry air here I now have a moist hide with the moss in the viv at all times instead of just when they go blue. (the damp paper towels do not seem to be as effective).

So in a way they are correct that it will sort itself out and your snake will most likely lose that tip and be at risk for infection.

Best of luck