Awe poor little girl. I would say don't try the q-tip because it looks like the one eye might be indented a bit, and the other looks like there is an eye cap on it. Definitely get your humidity up to 55%-60%. If you've already soaked her to get the bad shed off, try putting her in a container with a damp towel, then put the container with her in it in the enclosure to keep it warm. Do that for maybe an hour and she may try to rub the eye caps off herself. I hope that helps.