I also had issues with my helix....I would have to turn it up too high to get proper temps in my tanks for a while, and then it would shut off like the temps were way too high...???? They weren't! I checked with multiple thermometers.....ug. The temps would just dropa nd drop, then it would click off, which it shouldn't do anyways (what the costumer service guy said). it was also showing an error code, but worked perfectly with their "test". I am not sending it back because I don't want another...I'll go with Helix.
~Rachel C.
1.0 Snow corn (Meph), 1.0 Okeetee corn (Mosaic), 0.1 Normal BP (Meerah), 0.1 Mojave BP (Deuce) 1.1 cats (Dixie and Kitten), 0.1 Draft Horse (Nela)
Sorry to hear about your pastel. I have two Helix controllers and have not had any problems yet. I also have a Herpstat pro and it works fine as well. I ordered another Herpstat pro for some additional racking I am building, but the main reason I went with the herpstat pro was economy. Herpstat Pro - 4 Thermostats for $320 compared with 4 Helix for $520. Doesn't take a rocket scientist to figure it out. Also the herpstat has built in night time temp drop and reminders for breeding season. We also use Rancos for the incubator and I've had no problem with them to date.
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