Unfortunately I think when it comes to chain stores there is probably not much that you can do. You could try talking to the manager about that particular BP, but in general I believe that they have guidelines that they have to follow which are given by the corporate offices....

If you try to talk to the manager, maybe they will pull that particular BP and give it some much needed help. Otherwise I wouldn't buy it, all that does is allow that store to fill that space with another potentially unhealthy BP. I think that it is completely unfortunate how some of the chain stores treat their animals. Personally I don;t even shop at any of the chain stores anymore, there are a number of really really nice mom and pop type pet stores near me that I buy my pet supplies from.