Sounds like she has a "comfort" problem....

you never mentioned temps or humidity...

try reading the care sheets on this site, they help a LOT

If her temps and humidity are correct, make sure she is housed ALONE and both her hides are small enough to touch her on all sides, making her feel secure...

then "do not disturb"....for about a week or so.....

offer the prey just at the opening of the hide.....

once she's comfy, she will strike to kill and eat....


Good Luck!