If it times out and reads error the tech support team told me the solution is to update your computer to either the newest adobe flash or Windows Media.
They said this is the newest technology on the net and it requires the most updated adobe flash or windows media to run it properly. You can still run it with an older program but it’ll time out and kick you off.
They said here soon their going to put some pop ups windows showing people how to update their computers.
As far as I know just click the links above and follow the instruction and you’ll be fine. Doesn’t cost anything to update either
Sorry again