You really have to be careful with pet shops. We have one here that is really good with their water dragons, bearded dragons, and all sorts of other 4 legged "Reptiles", so they are classified as the local "Reptile Specialists". They really do not know snakes and had recommended a basking area for our first ball.

Lucky for us we got it home and did a lot of research online and got everything straightened out except finding an accurate Hygrometer. I think I finally found one, but it will have to be used to check the accuracy of the cheap ones as I can't afford a $100.00 Hygrometer for each enclosure, but it comes with a NIST certification.

Now I would not classify us as experts, but I think we have made the amature level at least! Still probably making some small mistakes, but we are still learning.