Oh gosh; I'm so glad that you are smart enough to make sure what you have is working and I'm certain you're smart enough to hear suggestions! Yea!!
So, you need to get the warm side of the tank up to about 90-92 and the cool side about 80. The humidity ought to be about 50-60% with a bump to 70% during shedding. Balls don't really like to soak usually, so if your is soaking it could be mites, stress, trying to find someplace for safety. You will want to get 2 hides, one for the cool side and one for the hot side. Do you have a thermostat running your UTH? You need to. How are you measuring temps? Where are you measuring temps; on top of the substrate or under it?
If I were to throw out a guess for its unfriendly behavior, I would have to say that the poor guy is totally stressed out and can't wait for you to run out tomorrow to get the things it requires!!!!!
Edit: You know what? You might want to start off with a better reptile cage or rack system. It would be much easier for you and much healthier for snake...since you'll need to get another cage anyway....











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