Brian,
I definitely agree with your thoughts and representing your business in a manner that appeals to customers. I just got my BA in business and understand how important customer service can be in this or any industry. I've also been victim to some horrible customer service in this industry and I promised myself never do this if I were ever in business.
I posted this thread as more a general testing the waters on peoples thought process before buying a snake. I don't think I will ever be able to catch up to the "big" boys nor am I out there to do so. I'm just someone who is fascinated by the possibilities of creating a combo morph.
At the same time I would like to have the ability to sell some of my snakes off that don't fit into my plans anymore.
So how do you build a track record; do you buy from a bigger breeder in hopes that they will put in a good word for you? Do you become active in forums to try and put across what kind of a person you are and why you're in the business?
Edit: Sorry for my long rant, I've been thinking about this for a while and have some free time at work todaySeems like the small time guys that get into this now will be forever playing catch up.