Oooops!~ not so fast!!
I don't see that we were told whether he has back heat or belly heat for the rack system from RBI. On Rich's website he says: "Heating is accomplished with 11" Flexwatt heat tape on the back OR 3" Flexwatt in the shelves for the belly heat. Heat tape is fully recessed into the shelves for long product life and safety." This is for the 4-drawer 32-qt rack system that he says he has. So, if he has the belly heat, that is 3 watts. Also, on Rich's site under Flexwatt FAQ's, he states that putting the t'stat probe directly on the tape is the way to do it.
I really believe that he needs to get in touch with Rich and figure out what is going on.
My 2 cents (sense?!)