Quote Originally Posted by pythontricker View Post
the guy looks at me and says sarcasticly "oh ok i will get on that rite away" and he walks off in the other direction! wtf im done i cant stand them! sorry for the rant! oh yeah the guy that i told about the ball python and the HUGE hide was laughing as he walked away! rrrrrgh
Personally, my tactic is to stay calm (no matter how upset I may be) and act pleasant but concerned. I speak directly to make my points known, and then I carefully listen to the reply. I make sure to get the name and/or rep-number* of whoever I'm speaking to, even if they are being totally nice.

If, despite my civility, they respond with sarcasm or any other form of negativity, I politely ask to speak to the manager. If the manager is on par with the sales staff, then I contact head office.

I've found that a well written letter to head office, or a polite phone call - expressing concern, not just for the animal, but also for the way paying customers are being treated - can do wonders.

Floor staffers come and go, but when you start speaking to the people higher-up, often with stock options in the company, you start getting to the powers behind the veil and they are much more interested in listening and responding to customer complains. Usually.

* Before speaking to the sales staff about your concerns, introduce yourself and ask their name. That way, if the conversation goes badly, you still have their name to go by. Usually a rep-number will be displayed, too, but if you ask for it most companies have a policy that the employee can't refuse to give it. Either way, make sure to note the exact time and day of the event. Head Office can look up who was working and figure out who you were speaking to.