I think that is evidence enough that most pet stores like petsmarts and petco's aren't the best places to buy animals. You can't give 100% optimal care, if you aren't given the tools you need. In general, yes, about 95% of the large corporate pet stores I have seen are pretty bad. Yours may not be so bad, but you can only do so much with the tools you've been given.
Don't take it so personally, it's just who you happen to work for.![]()