Reptile Basics--Customer Service

[ivylea77]

Some may have seen my post about the burned up T-stat plug.



Well, I emailed Rich at RB seeing if he could give me give me advice on whether it was fixable. I was told (based on the cord color) it was not one of his, but he'd gladly take a look and fix it if he could. He only charged me the price of shipping and a new cord. Wow! Great Customer service.

Thanks go out to Rich

[frankykeno]

I actually just hung up from placing an order with Rich. You just can't ask for a more seamless transaction....nice guy to talk to, very helpful, knows his product, treats his customers right and gets what he sells out fast and right. Rich is definitely a pleasure to do business with.

[Emilio]

I have to add to this thread Rich and reptile basic's are awesome I placed an ordered Tuesday and it was here friday morning they are top notch in my book. I know where I'll be getting all my heating and cleaning needs from now on.

[Reediculous]

Never heard one negative thing about rich, he's top notch! cannot go wrong with him ever!

[Brandon.O]

I agree....Rich is a great guy to do buisiness with.

I ordered a rack and Helix T-stat from him just awhile ago and i love it....im about to order another one next week !

[mlededee]

i love rich--ALL of my heating and cleaning supplies come from him. i've gotten other various things from him over the years as well, including the most beautiful male albino bp ever.

[nixer]

that definately isnt one of rich's cords. and yes rich is great to deal with i just wish he had all his options on his site. he will get you fixed up anymore i wire my own tstats but you cant use just any old cord these things use alot of juice!

[Laooda]

Rich is da MAN!!!!

[Ginevive]

I had nothing but positive buying experiences from him

[elevatethis]

Using those expansion outlets is just asking for a fire.

I work for an insurance loss consulting firm and I can't tell you how many house fires start as electrical fires from those types of outlet expansions.

Spending $15 on a quality power strip with a fuse could save your home, snakes, and even your life.