I worked at Petco and often when I explained proper husbandry for an animal, the customer would ask "but your [animal type] is [improper condition]". I was taught to say that they get sold pretty quickly so they really aren't in those conditions very long. Which is true for some animals and not for others. I'm not saying I agree with everything Petco does, please don't get me wrong

Also, if caresheets aren't readily available, customers can either ask for one to be printed for them, or they will be referred to petco.com where all caresheets are available for printing.