I guess that the staff at the PetCo's here in Oklahoma are sub par to the rest of the chain stores, because they are terrible here with the majority of their animals. It could be the people that they buy their stock from, but after seeing the conditions that their rats and most of their snakes are in, I will never shop there again, and might just go to wal-mart to buy rat bedding/feed. The Petsmart here are 'better' just because they have been around for a lot longer, but like most chain stores, they're all about making a buck over quality care of their animals ( more so when it comes to the reptiles).