Far from a NERD follower, however....
Kara and Andy both have helped in the past whether they had gotten a sale from me or not. Kara even took the time to call me in regards to some Blood Python help. Far from what I'd call bad people at all. How did you speak to them? Were you snotting, snobby, or rude with the 'know it all' attitude. I've seen it quite often regarding giants atleast, when someone doesn't hear what they'd like to...
Maybe you took the situation the wrong way?...