I am sort of new to this as well, but there are many helpful posters here so DON'T GIVE UP!

Did you read the caresheet?
http://www.ball-pythons.net/modules....warticle&id=59

Also FAQ: http://www.ball-pythons.net/forums/s...ad.php?t=30763

Also I know the pros always look at pictures and tell you ways to fix things, so you should probably start with that.