That sucks man. Youve already had it 8 months? I guess it might be a little late to take it up with them then. I would be pretty mad too. I have never previously heard of this species before, but I did find something in a care sheet in a yahoo search saying that (the ground species) should have a tall enclosure with branches for climbing. So is he always perched up in his branches or does he go onto the floor and use his hides? I really dont have any experience with switching prey types so i cant help you there.