I ordered a Crested Gecko enclosure two weeks ago from Reptile Depot. I received no confirmation emails of the order being fulfilled or of it being shipped. I did, however get a nice charge to my card from them. I have emailed them twice now, once receiving a very robotic general statement saying "Orders are received on Mondays." The second time, I have not gotten a reply yet.
So is this thing in the mail, or is it still sitting in their store?

Has anyone purchased from them before? How did your experience go?