I've dealt wit the malware you speak of on a few user computers at work, its a B**** to get rid of but it is possible. I can't remember the exact name otherwise I'd point you to the cleaning instructions. Best advice I can give at the moment is to do a google search of the name of whatever product it wants you to buy. You should get some informational hits and be able to find the cleaning instructions.


If its the one I think it is most spyware scanners will NOT be able to get rid of it, but its been a while since I last dealt with it.