I hear that! I HATE pop up fee's like that. GRRRR's along with you.
My father has his name as the account holder on our cell phone plan. He HATES making phone calls when they mess something up, change something, etc and ALWAYS tells me to call and take care of it. My name is on the account too, but he is listed first - so they always need to talk to him and won't talk to me. He hates it, but won't switch our names around it on.