Have already complained about the store in our town about lack of humidity for the shedding bp's. Also about the diets of a few animals. I always make a point to reach a company when things are bad. Sometimes I talk to the employees themselves and some are willing to learn more about the care of the reptiles. On the other hand some are just totally annoyed by your input, These need to find a different line of work. I have come across a few employees lately that are quite knowledgable and have nice collections of their own. If you have a problem with a particular store please include the store number in your e-mail. Because some of the stores do try to do their best.