aww. how sad!!! I went to a herp shop one time when i was in MA, and when they sold their animals, they forced the customer to sit down and read a care sheet BEFORE they could take the animal home. Most people never realize how much work snakes are. I didnt, when i got my snake, i kept him in a tub, with no heat, water, no substrate or hides, etc, etc, becuase that is what somebody told me i could do. If i was educated i would've kept him the right way (i do now, dont worry.lol.)...Everybody just needs to be aware, ESPECIALLY when it comes to a life that is in their hands.