I've only had 1 bad experience with E-bay. I bought what I though was a vintage Voltron 12 inch diecast figure. It was something I had when I was a child that I loved. Well I bought it for 100.00 and after shipping it was about 113.00 since it was heavy and I added insurance. Well 3 days later I get it. First mind you this is about a 5 pound diecast figure and some parts on it are plastic. Including its head. Well the guy wrapped it up in about 3 layers thick of what would be a paper bag from the grocery store. The head was cracked and I later found out after I inspected it that it was a copy. Even though the guy posted "Original Vintage Voltron." So after a few emails I asked for him to file a claim with USPS. Well he didnt add the insurance and told me to leave him alone. I filed a claim with Paypal and they didn't do a thing to help. They told me to talk to E-bay. But E-bay owns Paypal. And E-bay told me to talk to paypal. So now I have a 100.00 smashed Voltron copy. Thank god the guy gave me positive feedback before I got the toy. However, I never did get my money back.