thats so friggin crazy. same exact thing happend to me. i bought the mouse, went to my car, opend the box and he had a huge infection/scab on his rear leg. i brought it in and told him i wouldnt feed that to my snake. he simply agree'd and went to get another one. this one had a huge chunk of skin missing off his back! he looked at me and shrugged . he knew i wouldnt take it for i go there every monday for my food. they know i try and give my bp the upmost and best care ever. but def. good looking out. some people just dont understand.