At least you tried to warn the guy about the hot rock. Some peoples' excuse is that the pet store associate told them to buy it, but these hot rocks are really for desert species of lizards such as bearded dragons which don't mind 'hot sand'. What I do not like is that there are photos of snakes on the hot-rock packages. example: (click on the photo to enlarge) http://www.petsmart.com/global/produ...N=2030050&Ne=2