Well i was going to give you the info on who to contact thru fedex but i can not find the number now .Tuesday call 1 800 463 3339 and ask to speak to the supervisor over the account reps in your area.When they ask you what it concerns just tell them you are trying to get certified to be able to ship live reptiles thru fedex.If they attempt to tell you they do not ship reptiles or try to transfer you to the animal division tell them no.If you do not receive a call by wednsday let me know and i will see if i can find that number by then .Lets put it this way i have spoken to just about everyone over my account rep but her herself .