well i myself thinks it a great service because most pet shop don't tell people the truth they only want the sell. i have been in the and heard them tell people that are buying iggys that they only need a heat lamp and a heat rock. which is a joke there is a lot more they need like full spectrum lights and vitamins(sp) just to name a few. i also heard one shop tell this lady looking to buy her son a snake(retic) that they don't get that big and are easy to handle. i did get kicked out of that shop by the way.