That sucks man! But I commend you on wanting to help them out and doing what you can to help the ones you have gotten. I have seen some balls and other species in rough conditions around here too in various pet stores. And what's strange to me is that the larger chain stores like PetSmart and Petco have conditions as bad sometimes, if not worse than some of the little "Mom and Pop" places. In their defense though, they just opened a new Petco in Gadsden and they are doing very well with all the animals so far. It just seems to me that a chain with that much revenue would be able to hire or train specialists (who actually know what they're doing) to care for the herps, small animals, fish, birds, etc. respectively. I don't know... But I do know the feeling about seeing them miserable like that and their "care-takers" are clueless...