Edna's a hoot to talk to on the phone too isn't she Chris LOL. She's also very very knowledgeable about their product and was incredibly helpful to me on my very first frozen rodent order. I wasn't quite sure what to order, quantity and size wise to get the best deal as far as shipping but with Edna's patient help I was quite pleased with my final order. Our phone conversation was at 11 a.m. on that Monday morning....the order was in my hands at my front door at 12:35 the next day...you just cannot beat that for service.