welcome to the sight. first of all, you should have two hides in there. yes it is normal for them to be in balls (hence the name BALL python) and especially during the day because they are nocturnal. make sure your temps and humidity are good as well. here is the caresheet from our site. http://www.ball-pythons.net/modules....warticle&id=52
have fun. this hobby is very addicting!