marshall,

you are very articulate... i'm sure your letter will be great!

i sure do agree with pet store employees needing more information in their brains about care etc... but at the same time... how stupid is someone to purchase any pet and not learn about it's needs and care first??? so, responsibility is on both sides!

hence, the reason most stores have a section of books at the end of each isle!

just my 2 cents,
aleesha