You are suppose to report it to Ebay, unfortunately, you do get the auto response at first, generally, they do get back to you quickly. You should also contact your buyer and see if they made a mistake in giving that feedback, remind them that you have yet to send out thier cd, because then it would be easier getting it removed off your feedback record. Also, not sure if this is true in your case, but thought I would mention it... if you are selling burnt cd's (containing music or software) and the buyer reports your product as burnt cd's, ebay may come back on you for doing that, and they usually suspend accounts for that. Hope you get this situation resolved.