If you are comfortable with these neighbours Jeanne, I'd first try printing off a caresheet and going over with it. If approached in the right manner you might be able to both educate the family and save this snake (if they are the kind that would be okay and not "know it all" neighbours). If not then I'd offer them whatever they paid for the snake, explaining that Ball Pythons are not "beginner" snakes as so many pet stores like to say they are and that if the snake does not survive the poor child will be so upset (granny always said you get more flies with honey than vinegar LOL).

Good luck!


~~Jo~~