I'm guessing the only reason they're not answering the phone today is that it's Sunday. Call them first thing tomorrow (Monday) morning, about 8 a.m. West coast time- you will hopefully be in time to cancel the shipment. Uh, you didn't think they were going to send them thru the mail, did you?
ALL frozen prey orders -no matter who you buy from- are going to include the (yes, high!) cost of shipping packed on ice in styrofoam. You could send an email too, just to make doubly sure they get the message, but I'd prefer to talk on the phone with a live person.
Ordering shipments of frozen prey is worth it IF you're buying more, either to feed a number of animals, or wanting a year's supply. Then the cost of shipping is spread way out over the number of items, making it cost effective. I agree that's pretty steep for 10 mice.
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