How should I handle this?

[Bogertophis]

I would almost NEVER pay in full for a product like this except for the fact that I'd heard such great things from local keepers about him and seen his enclosures in person. I ordered from Steve Doss who owns The Reptile Factory and apparently he also used to have another company called Snakefx or something like that. I reached out to Bob from Pro Products to see if it could use the RHP I ordered from him for some of the other enclosures I'm looking at.

I just feel like an idiot. Even if I had reason to trust him, I still shouldn't have been so naive. More than anything this is just embarrassing for me...

I'm not sure what recourse you have- I'm not familiar with the payment method you used. I think you can file a complaint against a business thru your state attorney general's office- & I sure would. Maybe they'll have some more suggestions for you. Also check into your state's legal aid attorney. I wouldn't let this rest, & I sure wouldn't give up, which is what he's hoping you'll do. Some of these types will make good eventually when they find out you're fighting back- trust me.