Wow, that's sad. But I admit I know nothing about raising quail or the quail industry. Do they fight with each other, like when overcrowded? Does Layne Labs even raise their own quail? I assume they don't. I have a hunch that if complaints continue, they'll just stop carrying them. But that's not a good business model to withhold criticism- it means their reviews are less than honest, if they only publish the good ones.It really impresses me when a company (in ANY industry) publishes even the negative reviews & attempts to solve them rather than hide them.
With frozen rodents, yes it's normal for feet & tails to break off when frozen- they're just fragile when frozen & jostled around after being packed together.
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