I had a screen issue once that they sent me out the parts for me to install (my choice; they would have taken it in for repairs). They were great to deal with. Since you're in Canada shipping times would likely be the bulk of the wait, I would think.
Have you contacted Spyder to see if it needs to be sent in? There is at least one user-replaceable fuse in the unit:
https://www.youtube.com/watch?v=UmhiuC6CL90
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