I agree with all above posts, so I won't repeat the same info. Just this: it's best to keep a new snake on plain white paper towels for a while- it makes it MUCH easier to see mites, so you can treat (get rid of) them as fast as possible, before they do harm. They're small, but reproduce exponentially- & can kill a snake, especially a small or younger one, quicker than you'd think.
Also, if you have any other snakes (or herps), be sure to keep this new one quarantined! And if you haven't already, please read up & get familiar with what that involves.
I know it's torture, to give privacy & no handling with a new snake, but it's best in the long run. It's no fun when a snake is stressed & won't eat. Just be patient...you'll both get there.
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