Also depending on probe position with che it goes the thermostat control the temp to that position, if its too far from the che it will draw more power to keep that area hot thus getting hot and the cage getting hot above acceptable levels.
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Yes, maybe the probe isn't where it should be, or has been dislodged. Something isn't right though, since the snake has very real injuries- & no one wants to see them repeated.
Rudeness is the weak man's imitation of strength. Eric Hoffer(1902 - 1983)
“The greatness of a nation and its moral progress can be judged by the way its animals are treated.” ~ Gandhi