Won't Use Hide

[KMG]

No, they are different hides. He'll use the cooler one sometimes but not often, he usually uses the warm side one. Yes, I remove all the substrate, wipe everything down with diluted alcohol, then wipe down with wet paper towels, and replace all the substrate. Yes, I let him settle in and he's eaten 4 times since getting him, I've had no problems with feeding. The heating mat is usually around 99 and I have a thermostat attached to it. It is under the tank and I have the substrate covering it and the hide over that. Is that too hot for him? He was using it the first 4 weeks but maybe it's too much now?

Is sounds like the uth is higher than it should be. You should have very little substrate and the number the tstat is set to and the number on the cage floor should be pretty close. I keep my hotspots between 85-88 so yes I would say yours is too hot.

I would also say the deep cleaning is over the top and not needed.