Hey everyone!
Finally logged back onto the forums after a long time. Sorry about the delay in update. But I figured I should provide an update anyways just in case anyone is thinking about ordering from Boaphile.
Jeff was amazing and got me taken care of 100%. They were closed for the holidays so that’s why I couldn’t get in touch with them initially. Completely understandable. Jeff returned my call right after the break and was nothing but professional and pleasant to communicate with.
He promptly sent me a replacement unit complete with the heat panel and fluorescent light and had FedEx come pick up the damaged one. It was very fast and easy to manage. And it didn’t cost me anything.
I love the enclosure quality so much! It does a fantastic job at holding humidity and my girl has so much more space now! The heat panel quality is also great. I’d absolutely recommend ordering from Boaphile!
I have an AP enclosure for my ball python and a Boaphile enclosure for my boa. It’s hard to compare them because I think they’re both excellent quality so maybe I’ll make a comparison post later. Anyways, sorry for this very late update but I hope everyone has been having a good 2021!
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