Both. After their eyes go blue, they will go clear again before actually shedding. Your cool side is a bit too hot which could be contributing to dehydration. Otherwise everything you said sounds good. You might provide her a humid hide till she is done shedding to help boost her during shedding since she seems overly dry. Did you get her really recently? Sometimes first shed can be pretty rough because shipping/transport takes a lot out of them.
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